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Refund & Exchange Policy

Unfortunately not. We produce your boxes from scratch. For this reason we do not accept returns of the orders delivered. Do you want to file a complaint? Learn how to file a complaint and what the procedure looks like.

In order to simplify the process of filing complaints, we have created a complaint form. Use it to inform us about any issues with our products or services.

The process of filing a complaint is as follows:

1.     Describe your issues concerning your complaint in our complaint form. Remember to share as many details as possible – it will help us to speed up the process.

2.     We will send you an e-mail confirming that we have received your complaint.

3.     We will review your complaint within 3 days. Then our team will contact you with the decision.

4.     We might need to send the boxes to our printing facility. In such a situation, we will cover the costs of shipping them back to us.

5.     Every complaint is reviewed personally.